2CT teardrop-shaped 7×10mm moissanite ring for women, 925 sterling silver, pear-shaped diamond ring

I. Free Shipping Policy
Enjoy free shipping and shop with ease! You can enjoy free shipping when your order meets the following conditions:

For other regions, there is currently no separate free‑shipping threshold. The specific situation will be shown on the checkout page.

II. Order Processing Progress
After you place an order, we will start the production process as soon as possible. Since each product needs time for construction and curing after production, there is a certain shipping cycle:

Under normal circumstances, most orders will be shipped within 1‑3 business days.
During peak shopping seasons (such as holidays and major promotional events), the order shipping time may be extended to 5 business days.
If you order multiple products, since different products may be handled by different designers, the products will be shipped in batches, and you may receive multiple packages at different times.

III. Shipping Time for Different Regions
After the products are shipped, the estimated delivery time varies depending on the destination. Here is a detailed table:

IV. Notes
The shipping time is calculated from the actual shipping date of the products. Affected by holidays, customs clearance, force majeure and other factors, the actual delivery time may fluctuate.
Please make sure to fill in the accurate shipping address and contact information to avoid package delays or returns due to incorrect information.
If you have any questions about the order processing progress or shipping time, or encounter any problems during the shipping process, you can contact our customer service team at any time for assistance.

Favorite Official After‑Sales Service Policy

I. Brand After‑Sales Commitment
phantomglowjewelry takes full responsibility for the exquisite craftsmanship and superior quality of every jewelry piece. We are dedicated to crafting exquisitely made, long‑lasting high‑end jewelry with a comprehensive after‑sales system to bring you a worry‑free and pleasant shopping experience.

If you have any questions about the return application process, feel free to contact us via official email or WhatsApp at any time.

II. 30‑Day Free Return Policy
2.1 Application Timeframe & Submission Method
Return applications can be submitted within 30 calendar days after parcel receipt. To initiate a return, contact customer service via email or WhatsApp and attach your order receipt or valid proof of purchase.

2.2 Return Address & Receipt Specifications
You must request the official return address from customer service via email. Any parcels sent back without prior official approval will not be processed or accepted.

2.3 Buyer‑Borne Return Shipping & Restocking Fees
For returns due to personal preference, all return shipping fees shall be borne by the buyer, who shall independently arrange all logistics services. A 30% restocking handling fee calculated based on the original order amount will be deducted, and the remaining balance will be your final refund.

2.4 Eligibility Standard for Returned Goods
All returned items must remain in brand‑new original condition: unworn, unused, free of scratches, alterations or man‑made damage. The original packaging, protective films, hang tags and all complete matching accessories must be fully intact and sent back together.

2.5 Non‑Returnable & Non‑Refundable Items
Custom personalized jewelry (bespoke pieces, engraved customized accessories), wearable care accessories, clearance discounted goods and gift cards are non‑refundable and non‑exchangeable once sold. Returns caused by incorrect size/style selection for personal reasons are also ineligible for refunds.
If you are unsure whether your item meets return criteria, please consult customer service by email in advance.

2.6 Mandatory Supporting Documents for Damaged / Defective Product Returns
If you apply for a return due to manufacturing defects or transit damage, you must submit the following complete supporting materials to our official after‑sales email or WhatsApp within 48 hours of receiving the parcel:
• Clear close‑up photos or complete real‑shot videos covering all damaged areas of the product
• Full photos of the outer package that clearly display the original shipping label
Return applications without valid supporting documents submitted within the 48‑hour window will be treated as voluntary personal returns, subject to a 30% restocking fee deduction, with all return shipping fees borne by the buyer.

III. Exchange Guidelines
To help you receive your preferred new items as soon as possible, phantomglowjewelry adopts a "Return First, Repurchase Later" exchange process:
Submit a return application for your current item in accordance with all return rules above. Once your return request is approved, you may directly place a new order for your desired style on our official website.

IV. Refund Process & Payment Timeline
After we receive and inspect your returned parcel, we will immediately send an email to inform you of the refund review result.
Once approved, the remaining amount after relevant fee deductions will be refunded to your original payment account within 10 working days.
Please note that banks and credit card institutions require additional processing time for fund transfers.
If you fail to receive your refund 15 working days after approval, you may contact us via email or WhatsApp for follow‑up assistance.

V. Compensation Policy for Defective or Incorrectly Shipped Items
On‑Site Inspection Reminder
Please fully inspect your parcel immediately upon receipt. If you receive items with factory defects, transit damage or incorrect styles, contact us promptly within 7 calendar days after signing for the package.

Fast Compensation Process
Send clear close‑up photos of defects and complete unboxing videos to customer service email. After we verify that the issue is caused by quality defects or logistics damage, we will send a brand‑new replacement free of charge. The outbound shipping fee for re‑delivery shall be covered by the buyer, and you do not need to send back the defective goods.

VI. Order Cancellation Rules (Important)
Free Cancellation Within 1 Hour of Payment
You may email customer service to cancel your order and receive a full original refund within 1 hour upon successful payment.

Fee Deduction for Late Cancellation
If you apply for order cancellation more than 1 hour after payment, a 10% payment gateway fee of the total order value will be deducted, and a refund will be processed for the remaining balance.

VII. Handling of Lost or Abnormal Shipments
If the logistics tracking status shows "delivered" but you have not received your parcel, or the goods are confirmed lost during transit:
First submit an official inquiry to your local post office or logistics provider, and notify us by email at the same time. We will provide complete shipping documents to assist you with claims.
Once the local logistics provider issues an official loss confirmation, you may choose either free re‑delivery or a full refund.

VIII. Lifetime Craftsmanship Warranty Service
All jewelry under phantomglowjewelry is covered by a lifetime craftsmanship warranty.
With proper daily maintenance, we offer free repair or replacement services for non‑artificial manufacturing defects arising from factory craftsmanship issues, such as loose gemstone settings and cracked metal frames.
This warranty does not cover damage caused by daily wear, accidental collision, unauthorized modification or improper wearing.

Please get in touch with us via e‑mail or our contact form if you need any assistance.
We are here for you.

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